Frequently asked questions

ClanFit is a connected fitness platform for owners, trainers, and members. Gym management, workout tracking, diet tracking, community, challenges, attendance, and the shop sit in one product.

A gym creates the workspace. Owners and staff run operations. Trainers coach people assigned to them. Members join through that gym, not as a standalone social network.

Set up the gym profile, membership plans, staff, and the first members. Then turn on attendance and payment recording. Email team@joinclanfit.com if you want a guided onboarding call.

Yes. A member can hold more than one active subscription, with freeze, extend, selling price, paid, and pending amounts visible on their profile.

Yes. You can control member access, view entry logs, and combine biometric hardware with QR check-in so attendance matches membership status.

Owners see received totals, pending payments, and a transaction list. Staff names can be attached to collections so front-desk cash and UPI do not disappear into a group chat.

List supplements, apparel, and accessories with price and stock. Members browse the catalogue tied to their gym. This is built to sell more than memberships, not to replace a full warehouse ERP.

Gyms commonly record cash, UPI, and gateway collections. Exact checkout options depend on how the gym is configured. Write to support if you need a specific Indian payment partner.

Trainers open an assigned member, attach a workout plan and a nutrition plan, then watch completion and meal adherence. Communication can stay in member or group threads.

Yes. Members can follow a trainer plan or log a session with sets, reps, weights, duration, and previous records. History and personal records stay on the member profile.

No. Challenges, leaderboards, and communities are part of ClanFit. Rankings can be based on attendance, workouts, or challenge scoring set by the gym.

Members can follow an assigned plan and still log meals. Daily calories and macros sit next to remaining targets so the plan is visible on busy days, not only on plan-review day.

Use the in-app forgot-password flow on the sign-in screen. If the email does not arrive, ask your gym admin to confirm the address on file, then contact team@joinclanfit.com.

Use Profile in the app and choose delete account, or email team@joinclanfit.com. Gym payment and attendance history may stay archived for the facility. Details are in the privacy policy.

Gym staff with the right role can see operational data for that gym. Trainers see members assigned to them. Members see their own training and nutrition. Details live in the privacy policy.

Yes. ClanFit is a mobile app for both platforms. Store listings are going live. Use the Get the app section on the home page for status.

ClanFit exposes HTTP APIs for the product. Technical reference is at api.joinclanfit.com/api. Access for third-party integrations is granted per gym or partner agreement.